Privacy Policy

1. What Information We Collect

Messages You Send Us

• All text messages sent to our WhatsPlanned AI service
• Scheduling requests, calendar details, and appointment information
• Names, dates, times, and locations mentioned in your messages

Account & Billing Data

• Email address and phone number for account creation
• Payment information processed by our payment providers
• Subscription status and billing history

Technical Information

• Device type, operating system, and WhatsApp version
• IP address, time zone, and general location data
• Service usage statistics and error logs

2. How We Use Your Information

Core Service Delivery

• AI Processing: Your messages are sent to Google's Gemini AI to understand scheduling requests
• Calendar Management: Create, update, and delete calendar events based on your instructions
• Notifications: Send appointment confirmations and reminders via WhatsApp

Business Operations

• Process subscription payments and manage billing
• Provide customer support when you contact us
• Improve our AI's accuracy and add new features
• Comply with legal obligations and prevent fraud

3. Information Sharing

Third-Party Services We Use

• Google Gemini AI: Processes your messages to understand scheduling intent
• Payment Processors: Handle subscription billing (we never see full card details)
• Cloud Hosting: Secure servers to store your data and run our service
• Analytics Tools: Help us understand how our service is used (anonymized data only)

When We Must Share Information

• Legal requirements (court orders, government requests)
• Protecting our rights or investigating violations of our terms
• Business transfers (if we're acquired, your data may transfer to new owners)

4. Data Security & Retention

Security Measures

• All data transmitted using industry-standard encryption (TLS/SSL)
• Secure cloud infrastructure with access controls
• Regular security audits and monitoring
• Staff trained on data protection best practices

How Long We Keep Your Data

• Active Accounts: Data retained while your subscription is active
• Canceled Accounts: Most data deleted within 30 days of cancellation
• Legal Requirements: Some data may be retained longer if required by law
• You can request immediate deletion by contacting us

5. Your Privacy Rights

Access & Control

• View: Request a copy of all data we have about you
• Correct: Update inaccurate information in your account
• Delete: Request deletion of your account and associated data
• Port: Export your calendar data in standard formats

Communication Preferences

• Opt out of promotional emails (service emails will continue)
• Manage notification settings within the service
• Contact us to discuss any privacy concerns

6. International Data Transfers

Your information may be transferred to and processed in Europe where our servers are located. We ensure adequate protection through:

• Standard contractual clauses with service providers
• Adherence to international data protection frameworks
• Regular compliance assessments

7. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect information from minors. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We'll notify you of significant changes by:

• Email notification to your registered address
• Notice within the WhatsPlanned service
• Updates posted on our website

Continued use after changes indicates acceptance of the updated policy.